Visitor pass
CCW 2027 · Berlin
Hall 1
J15
- Show days
- 23 to 25 Feb 2027
- Meetings
- 9 am to 3 pm, hourly
- Venue
- Estrel Congress Center
- Duration
- 30 minutes
Meetings bookable now23 to 25 February 2027Estrel Congress Center Berlin
CCW 2027 Berlin.Hall 1, Booth J15.Meet hey contact heroes.
We are a BPO provider for customer service, sales and back office from Hamburg, Germany, and we exhibit at CCW 2027. Book your personal meeting at our booth right here: 30 minutes, free of charge, with a calendar invitation.
Until CCW 2027 opens:
--Days
--Hrs
--Min
--Sec
500+
colleagues in customer service
17
EU countries where our teams work
24+
languages for your customers
4
delivery models: onshore, nearshore, offshore, hybrid
Our clients include
Telefónica1&1Universal MusicCHECK24Hamburg WasserenviaMJoynheyconnectSeebergerHARIBOJochen Schweizer
Your visit to Booth J15
What to expect at our booth at CCW 2027
Trade fair days are busy. That is why we schedule every conversation in advance: 30 minutes, a fixed time, the right people from our team at the table.
Personal conversation
Talk to our management and sales team about your plans: overflow at peak times, an upcoming tender or setting up a new service channel.
People and AI in service
See how we combine voicebots, chatbots and agent assist with our teams, what AI takes over and what stays with people.
The right setup
Onshore in Germany, nearshore in Europe, offshore or hybrid: together we find the model that fits your volume, languages and service hours.
Services
Customer service, sales and back office from one partner
Our heroes look after your customers on every channel, permanently, seasonally or as overflow. German-speaking teams and many more languages.
Customer service & support
Phone, email, chat, WhatsApp and social media, 1st and 2nd level, around the clock if needed, with trained teams that represent your brand.
Omnichannel1st & 2nd level24/7Quality & training
AI & automation
Voicebots, chatbots and agent assist, integrated into your processes with a human handover when it matters.
Sales & outbound
Cross- and upselling, lead qualification and appointment setting, B2B and B2C.
Technical support
Help with devices, tariffs, software and portals, with clear handovers to your specialists.
Back office & BPO
Written case handling, data maintenance and returns management, also directly in your systems such as SAP IS-U.
About us
Hamburg-based, with teams across Europe
Founded in 2021 by Benjamin Barnack and Roman Molch. Our teams work fully remote in 17 EU countries. Part of the gevekom group, certified to ISO/IEC 27001 and DIN EN ISO 9001, data hosted in the EU.
Meeting at the booth
Book your meeting at Booth J15
On all three show days, on the hour from 9 am to 3 pm. Each meeting takes 30 minutes and is free of charge.
- Pick a day and timeAvailable slots are shown right away.
- Enter your detailsName, company, email and your topic.
- Invitation in your inboxYou receive a calendar invitation for Hall 1, Booth J15.
Estrel Congress CenterHall 1
Choose your day
All times in Berlin time (CET).
CCW 2027 at a glance
Dates, venue and travel for CCW 2027
CCW is the international congress and trade fair for customer service, customer communication and contact centres, held every year in Berlin since 1999.
- Dates
- Tuesday 23 to Thursday 25 February 2027
- Venue
- Estrel Congress Center (ECC), Sonnenallee 225, 12057 Berlin
- Our booth
- Hall 1, Booth J15
- Opening hours
- Announced: 9 am to 6 pm, last day 9 am to 5 pm
- Organiser
- Management Circle AG
- Tickets
- Registration from November 2026 on ccw.eu
Getting to the Estrel
- S-BahnRing line S41 or S42 to Sonnenallee, then a short walk.
- BusFrom Berlin Hauptbahnhof, bus M41 to Ziegrastraße.
- BER airportRegional train to Ostkreuz, then S41 to Sonnenallee, about 30 minutes.
FAQ
Questions about CCW 2027 and your meeting
Anything else? Email ccw@hey-contact-heroes.de.
When and where is CCW 2027?
CCW 2027 takes place from 23 to 25 February 2027 at the Estrel Congress Center (ECC), Sonnenallee 225, 12057 Berlin, Germany. It is organised by Management Circle AG.
Where can I find hey contact heroes at CCW 2027?
In Hall 1 at Booth J15.
How do I book a meeting at the booth?
Choose a day and a time on ccw2027.de. Meetings are available on all three days on the hour from 9 am to 3 pm, 30 minutes each. You will receive a calendar invitation by email right away.
Does a meeting cost anything?
No, meeting us is free of charge. To enter the trade fair you need a ticket from the organiser. According to the organiser, registration for CCW 2027 opens in November 2026 on ccw.eu.
What is a BPO provider?
BPO stands for business process outsourcing. hey contact heroes runs customer service, sales and back office processes for its clients by phone, email, chat, WhatsApp and social media, onshore, nearshore, offshore or hybrid with AI.
How do I get to the Estrel Congress Center?
The nearest S-Bahn station is Sonnenallee on the Ring line (S41, S42). From Berlin Hauptbahnhof, take bus M41 to Ziegrastraße. From BER airport, take a regional train to Ostkreuz and the S41 to Sonnenallee, about 30 minutes in total.
Contact
Can't make it to CCW? Write to us.
We will get back to you shortly, also happy to set up a video call before or after the show.